The Ladder-Free Guarantee covers our 20, 30 and 50 Denier tights bought through our online shop. At this point, our maternity tights, 60 and 100 Denier tights are not covered under the Ladder-Free Guarantee.
The Guarantee covers ladders. Holes and snags are not covered under the Guarantee.
The Ladder-Free Guarantee covers tights which are faulty due to production issues. We are unable to accept claims for items which have been damaged by the customer on purpose or by accident, i.e. by jewellery, pets, etc.
One claim can be made per paid item. Unfortunately, we are unable to accept claims for unpaid items (i.e. free replacements or items sent as a goodwill gesture).
If a claim is made, we reserve the right to inspect the faulty goods. In this case, the faulty goods will have to be sent to one of our warehouses in Germany or England. The sender is liable for postage and packaging fees as well as for potential customs charges. The sender of any goods is responsible for said goods until we receive them. We cannot be held responsible for items which are lost in transit.
Discounted items and sale items are not covered by our Ladder-Free Guarantee.
More details here.
